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Quality of Service

Quality of Service

The outstanding quality of corporate relocations from Allied in Bulgaria.

From customer satisfaction to corporate relocations services is something we pride ourselves on as your choice among the other moving companies in Bulgaria. We provide our customers with only the best quality service for their corporate relocations needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Quality Corporate Relocations Company in Bulgaria who Provides Results

The Allied Pickfords commitment to customer satisfaction goes beyond just talk, as we measure it in real results. The ultimate goal of “providing the highest quality service available anywhere” comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied’s customer satisfaction. They conduct a telephone or online survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don’t just talk about quality-we implement and improve it on a continual basis since 1991 when we establish as a moving company in Bulgaria.

Quality of Service Audit

Allied’s goal is to achieve sustained continuous improvement that yields an “excellent” rating with customers for quality of service. In 1995, the goal for an “excellent” rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40, today it is 4.62 on the average.

Your Corporate Relocations Company in Sofia, Focused on Quality

Allied is not only committed to providing you with the best corporate relocations in Bulgaria, outstanding customer service and qualified professionals throughout your move. We dedicate to an overall quality moving experience. Our Quality of Service Audit measure our success in providing a quality corporate relocations each and every time. When it’s time for your business’s next relocations, Allied is your one-source for the “highest quality service available anywhere.”

WHAT OUR CUSTOMERS SAY...
Moving Company Review

The teams were great and very careful. The head driver Mike was excellent and I would absolutely request the driver if I should have to move again.

Read more testimonials By Rick S of Bemidji, MN