Quality of Service

Relocation You Can Trust

In 1995, Allied set an internal target rating of 4.25 out of 5.0 for customer satisfaction on completed moves. Three decades later, the company’s independently audited average sits at 4.52 — a number tracked, published, and used to retrain crews, not just quoted in marketing. That audit trail is the backbone of every corporate relocation Allied runs out of Bulgaria today.

How the Quality of Service Audit Actually Works

Every client is surveyed by an independent third party within 72 hours of their move — not weeks later, when details have faded. Results are compiled and published on a rolling basis, giving branch managers and crew leads a near-real-time view of what’s working and what needs correcting. For a corporate HR team choosing a relocation partner, that means the quality claim isn’t a testimonial page — it’s a running scorecard.

Deep, Established Bulgarian Operations Behind the Numbers

Allied has run dedicated corporate relocation services in Bulgaria for more than nine years, covering moves into and out of Sofia, Plovdiv, Varna, Burgas, Ruse, Pleven, Stara Zagora, Sliven, and Dobrich. Locally, that work is coordinated by Allied’s Business Relocation Team, which handles the corporate side of move planning — from policy questions to multi-employee scheduling — alongside the household relocation crews.

What Actually Backs the Rating

A satisfaction score is only as good as the operation producing it. Allied’s crews are trained through Allied University, the company’s internal certification program, and top-performing drivers and crew leads carry Allied Master Movers status. Shipments can be covered under the Transit Protection Plan, giving corporate clients a defined answer on valuation instead of fine print discovered after a claim. Together, these are the mechanics behind the audit number, not a separate marketing layer.

Why Corporate Clients Choose This Track Record

• An independently verified rating, not a self-reported one
• Nine-plus years of continuous, dedicated Bulgarian operations
• A named Business Relocation Team handling corporate accounts specifically
• Crew certification through Allied University and Allied Master Movers status
• Coverage options through the Transit Protection Plan on every corporate shipment

For the technology and consultant structure behind these numbers, see the full Allied Advantage, or request a quote to put this track record to work on the next relocation.