Quality of Service
The outstanding of quality of corporate relocations Bulgaria of Allied -from customer satisfaction to corporate relocations services is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocations needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.
A Quality Corporate Relocations Company in Bulgaria who Provides Results
The Allied Pickfords commitment to customer satisfaction goes beyond just talk. It’s measured in real results. The ultimate goal of “providing the highest quality service available anywhere” comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied’s customer satisfaction. They conduct a telephone or online survey with Allied customers within 72 hours of their move.
Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don’t just talk about quality-we implement and improve it on a continual basis.
Quality of Service Audit
Allied’s goal is to achieve sustained continuous improvement that yields an “excellent” rating with customers for quality of service. In 1995, the goal for an “excellent” rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40, today it is 4.52 on the average.
Your Corporate Relocations Company in Sofia, Focused on Quality
Allied is not only committed to providing your with the best corporate relocations Bulgaria, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocations each and every time. When it’s time for your business’s next relocations, Allied is your one-source for the “highest quality service available anywhere.”